Refund & Returns Policy
Returns
As all artwork is printed to order, we are unable to accept returns or exchanges for change of mind, incorrect selection, or unwanted purchases.
Please ensure you have selected the correct artwork, size, and product before placing your order.
Damaged or Incorrect Items
We take great care in preparing and packaging every order. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the problem
- Clear photographs of the item and its packaging
If the item is confirmed to be damaged, defective, or incorrect, we will arrange a replacement or issue a full refund where appropriate.
Quality Guarantee
If your print has a manufacturing defect or has been damaged during transit, we will replace it at no additional cost to you.
Refunds
Approved refunds will be processed using the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Order Cancellations
As each print is produced specifically for your order, cancellations can only be accepted before production has begun. Once production has started, orders cannot be cancelled.
Shipping Issues
If your order has not arrived within the expected delivery timeframe, please contact us and we will work with the shipping provider to locate your parcel and resolve the issue.
Contact Us
If you have any questions regarding your order, please get in touch using the contact form on our website or email us at david@davidhopkins.es.
We are committed to ensuring every customer receives artwork of the highest quality and will always do our best to resolve any genuine issues promptly and fairly.